AI ga Manajojin VIP: The Playa Ya ƙaddamar da Sabon Kayayyakin Basira

Gudanar da abokan ciniki masu daraja, da aka sani da VIPs, na ɗaya daga cikin ayyuka masu fa'ida amma masu ɗaukar aiki a cikin caca ta kan layi. Har zuwa yanzu, manajoji a wannan fanni galibi sun dogara ne da yanayin yanayi ko bayanan tebur masu sauƙi. The Playa na niyyar canza wannan ta hanyar ƙaddamar da VIP Intelligence, wani tsarin tsarin tsaye wanda aka ƙera musamman don bukatun ƙungiyoyin VIP. Software ɗin yana amfani da ilimin wucin gadi don nazarin bayanan ɗan wasa da kuma yin hasashen a mataki na farko wanda mai amfani ke da damar zama abokin ciniki mai aminci.

Abin sha'awa, hanyar fasaha ba ta jira adadin ajiyar kuɗi mai girma ba amma tana duba halayen tun daga minti na farko. A cewar bayanan masu haɓakawa, tsarin na iya gano ko ɗan wasa yana wakiltar daraja mai girma ga gidan caca a cikin sa'o'i 24 na farko bayan yin rijista. Wannan wani gagarumin ci gaba ne, saboda masu aiki da yawa a baya sun yi aiki ne kawai bayan an samu dogon juzu'i. A kasuwa da ke kara yakar abokan ciniki, kowace awa tana da mahimmanci wajen gina dangantaka ta dogon lokaci.

Kididdiga da bayanai

Kaddamar da kasuwa ya dogara ne akan bayanai masu ƙarfi da The Playa ya tattara a watan Satumba a cikin binciken The State of VIP Operations. An binciki kwararru 70 na VIP, 64 cikin ɗari daga cikinsu ma'aikata ne kai tsaye a wurin masu gudanar da caca. Sakamakon ya nuna raguwar dijital na masana'antar: babu wani wanda aka amsa da ya taɓa amfani da mafita ta AI ko ta atomatik a matsayin tsarin aikinsu na farko. Maimakon haka, 71 cikin ɗari sun bayyana cewa bayanan su sun bazu a cikin tsarin da dama da ba su da alaƙa. Wannan yana haifar da asarar inganci a cikin aikin yau da kullun.

Manajan VIP da ke sarrafa fayil na ƴan wasa 250 yana da, ta hanyar lissafi, kawai kimanin daƙiƙa 100 ga kowane abokin ciniki a kowace rana. Ba tare da fifiko ba, tallafin mutum ba shi da wahala a ƙarƙashin waɗannan yanayi. Anan ne sabon kayan aiki ya shigo ta hanyar samar da jerin ayyuka na yau da kullun. Bugu da ƙari, kididdiga ta nuna cewa 46 cikin ɗari na ƙwararru suna fuskantar matsala tare da VIPs waɗanda sukan zama marasa aiki ba tare da gargadi ba. Tsarin Early Churn Detection an ƙera shi don magance wannan ta hanyar samar da siginar gargadi kafin dangantaka da ɗan wasa ta yanke.

Bayan Fage

Haɓaka VIP Intelligence ya gudana ne cikin haɗin gwiwa da manajoji masu gogewa daga fagen. Viktoriia Grygorenko, Shugaba na The Playa, ta jaddada rawar fasaha a matsayin tallafi, ba maye gurbin mutane ba. Yana game da samar wa ma'aikata tsarin kewayawa wanda ke nuna hanya, yayin da yanke shawara ta ƙarshe ta kasance ga manajan. Tsarin yana rufe dukkan rayuwar, daga ganowa da kuma shigarwa zuwa riƙe dogon lokaci.

"Gudanar da VIP shine mafi kyawun aiki a cikin igaming, kuma duk wani VIP da aka samu a makara ko ya ɓace ba tare da gargadi ba yana asara ce da mai gudanarwa ba zai iya dawo da shi ba. VIP Intelligence an gina shi don hana hakan. Yana nuna waɗanne ƴan wasa ke da damar zama VIP tun daga ranar farko, waɗanne VIPs ke fara ɓacewa, da kuma mataki na gaba da ya dace ga kowane ɗayansu." - Viktoriia Grygorenko, Shugaba na The Playa

Tawagar ta ƙunshi Gali, sabon mai ba da shawara kan dabarun da ya kawo shekarun da suka gabata daga wuraren VIP na caca ta ƙasa da kuma manyan mukamai na B2C. An yi nufin wannan cakuda na ƙwarewar fasaha da kuma gogewar aiki don tabbatar da cewa mafita ta AI ba ta samar da ƙimar nazari kawai ba amma tana rayuwa a cikin tsananin yau da kullun na gidan caca. Makin Lafiyar Dan Wasa kuma yana taka rawa a nan, yana gane lokacin da ɗan wasa ya yi nesa da al'adarsa, wanda zai iya nuna haɗarin jarabar caca da kuma tsallake-tsallake.

Me yasa yake da mahimmanci ga yan wasan Jamus

Ga yan wasan Jamus, gabatarwar irin waɗannan tsarin shine takobi mai kaifi biyu. A gefe guda, suna ba da damar tallafi mafi dacewa; a gefe guda kuma, kasuwar Jamus tana ƙarƙashin tsauraran dokoki a ƙarƙashin Yarjejeniyar Jiha kan Caca ta 2021 (GlüStV 2021). A Jamus, akwai iyakoki masu ma'ana don adadi, yawanci ana saita su a Yuro 1,000 kowace wata. Iyakacin fare na Yuro ɗaya kowace zagaye na wasa akan injunan ramummuka na dijital shima yana dawo da matsayin VIP na gargajiya da aka sani daga gidajen caca na Malta ko Curacao. Duk da haka, abokan cinikin Jamus suna amfana kai tsaye daga ingantaccen sa ido ta hanyar Makin Lafiya.

Tun da tsarin The Playa shima yana gane lokacin da 'yan wasa ke saka hannun jari mai yawa ko lokaci, zai iya ƙarfafa kare 'yan wasa. A Jamus, haɗin kai da tsarin LUGAS da kuma fayil ɗin makullin OASIS tilas ne. Masu samarwa akan jerin sunayen da Hukumar Caca ta Jihohi (GGL) ta bayar dole ne su tabbatar da cewa sun gano halayen caca mai matsala da wuri. Kayan aikin AI wanda ke ba da rahoto nan da nan game da canjin halaye yana taimaka wa masu aiki su cika wajibcin kula da su na doka kuma su fara shiga tsakani kafin asarar sarrafawa ta faru.

Abin da yake nufi ga gidajen caca masu lasisin GGL

Gidajen caca masu lasisin GGL dole ne su bi ka'idodi masu tsauri don tallatawa da riƙe abokin ciniki. Shirye-shiryen VIP na gargajiya waɗanda ke ƙarfafa 'yan wasa su yi fare mafi girma ba su dace da dokar Jamus ba. Duk da haka, masu lasisi suna da sha'awar riƙe abokan ciniki masu aminci. Anan, AI na The Playa zai iya taimakawa wajen sadarwa ta zama mafi inganci ba tare da karya iyakokin daidaitawa ba. Ganowa da wuri na 'yan wasa masu yuwuwar haɗari ta hanyar Makin Lafiya yana da matukar mahimmanci ga masu lasisi na Jamus don guje wa hukuncin GGL.

Dandalin yana ba da damar ƙirƙirar darajar tushe ta sirri ga kowane mai amfani. Idan ɗan wasa wanda a al'adance kawai ke wasa a karshen mako kwatsam ya saka adadi mai yawa a kowace rana, tsarin yana kunna ƙararrawa. Ga masu aiki na Jamus, wannan kayan aiki ne mai mahimmanci don cika buƙatun dabarun zamantakewar al'umma. Yana nuna cewa fasaha a kasuwa mai daidaitawa tana aiki galibi a matsayin hanyar tsaro, yayin da a kasuwannin da ba a sarrafa su ba, ana amfani da ita galibi don ƙara kudaden shiga. GGL tana sa ido sosai kan irin waɗannan ci gaban don tabbatar da cewa ba a yi amfani da algorithms don cin morar yuwuwar jaraba.